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Fundraising Operations Manager

Fistula Foundation

We are demonstrating to the world that a new approach to women’s health can change the trajectory of women’s life and have a profound impact on local communities. An estimated one million women in Africa and Asia suffer from obstetric fistula, a debilitating childbirth injury that leaves a woman incontinent and, as a result, too often abandoned by her family and shunned by her community. Surgery is the only cure, which we deliver through partners in 25 countries across Africa and Asia. Since 2009, we have provided more than 70,000 life-transforming surgeries to women in need.

We combine the dynamism of a lean startup with the stability of a mature organization. Charity Navigator has given us a four-star rating for 16 consecutive years; Charity Watch lists us as one of only 34 Top Rated International Organizations; and GuideStar has awarded us Platinum Participant status, the highest designation available to charities. We have also earned the recognition of leaders such as Pulitzer Prize winner Nicholas Kristof, Grammy winner Paul Simon, and internationally renowned ethicist Peter Singer.

The Opportunity

If you are an early-career professional with experience in project management, then Fistula Foundation offers an ideal setting in which to demonstrate and cultivate your skills. Over many years, we have increased our revenue at a significantly higher rate than the nonprofit sector average, in large part because we consistently and efficiently present donors with high-quality, strategically calibrated fundraising appeals and with other communications (including a quarterly newsletter). You would contribute to this effort by planning and managing each mailing—from developing schedules and preparing recipient lists, to interacting with our printing vendor and ensuring timely completion of each project. You would also support gift processing, management of our donor database, and the mailing of thank-you messages and other recurring communications with donors.

This position will report to the Vice President of Marketing and Communication, and work as part of our donor relations team.

Responsibilities

The new Fundraising Operations Manager will:

  • Manage scheduling and production of 10-plus major print mailing projects per year, along with occasional and minor print projects.
  • Support management of a large and growing donor database, and prepare recipient lists both for all print mailings and for online messaging to donors.
  • Generate and help analyze reports on fundraising activity across multiple campaigns and multiple giving levels.
  • Assist with the transition from legacy use a Raiser’s Edge donor database to adoption of a Salesforce database.
  • Support the collection and tracking of donations made in multiple forms and through multiple channels.
  • Manage other routine fundraising tasks, such as mailing thank-you notes, tax receipts, and annual statements to donors.
  • Enlist and manage volunteer or temporary staffing support to assist with print mailings and other administrative tasks.
  • Plan and coordinate campaigns to target specific audiences, including lapsed donors and prospective monthly donors.
  • Make proactive thank-you calls to selected donors. (Note: This role does not involve making solicitation calls to donors or prospective donors.)
  • Collaborate with colleagues in marketing, donor relations, and communication roles to develop and improve efforts to reach and retain donors.

Qualifications

The ideal candidate for this position will have:

  • At least 3 years of experience in a project-management role. Experience in the nonprofit sector is preferred. Experience in print production is desired.
  • Excellent project management skills, including an ability to anticipate, plan for, and communicate about the multiple inputs and outputs that make up a project.
  • A keen operations mindset that that focuses on maximizing efficiency, meeting project timetables, and supporting leaders’ strategic objectives.
  • Experience in using either a Raiser’s Edge donor database or a Salesforce customer base.
  • Facility with analyzing data, with an emphasis on using and understanding donor or customer behavior data.
  • A collaborative outlook and an eagerness to learn from colleagues; a capacity for adapting quickly to new conditions, new assignments, and new deadlines; and a willingness to pitch in with tasks large and small.
  • A strong interest in advancing a cause related to women’s health, international development, or global poverty alleviation.

Benefits and Culture

The Fistula Foundation offers a comprehensive benefits package that includes health insurance, a 403b retirement plan (with a generous employer match), a subsidy for gym membership, a dog-friendly office, and a generous vacation plan that begins in the first year of employment. We also offer a competitive salary that starts at $80,000 to $100,000, with the potential for performance-based bonuses and increases.

This position is based in San Jose, California. The Foundation has adopted a hybrid work model that allows staff members to work remotely up to two days per week. The new Fundraising Operations Manager will be expected to work on-site three days per week.

Our team prioritizes initiative, productivity, and teamwork. We celebrate the successes of our team and our partners. We value creativity and passion for our mission, while encouraging our teammates to live healthy lives.

We believe that our work is enhanced by a diversity of thought and perspectives. We are an equal opportunity employer and seek a diverse workforce. Applicants from all backgrounds, especially from communities of color, are encouraged to apply.

How to Apply

Please send your résumé and a thoughtful cover letter to:
info@fistulafoundation.org
(Please include “Fundraising Operations Manager” in the subject line.)

Applications will be reviewed on a rolling basis. We will respond to all applicants.

 

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